Frequently Asked Questions

Yes! Our PDF converter offers a free plan with 3 conversions per month. You can convert PDF files to Word and PowerPoint formats without any cost. For unlimited conversions and additional features like Excel conversion, upgrade to our premium plans starting at $9.99/month.

Our AI-powered conversion engine achieves 99.9% accuracy in preserving text, formatting, images, and layout. We use advanced OCR technology and machine learning algorithms to ensure your converted documents maintain professional quality and are ready for immediate editing.

We convert PDF files to three popular Microsoft Office formats: Word documents (.docx), Excel spreadsheets (.xlsx), and PowerPoint presentations (.pptx). All formats maintain high fidelity with the original PDF layout and formatting.

No software installation required! Our online PDF converter works entirely in your web browser. It's compatible with Windows, Mac, Linux, Android, and iOS devices. Simply visit our website, upload your PDF, and convert instantly from any device with internet access.

Absolutely! We use bank-level SSL encryption for all file transfers. Your files are processed on secure servers and automatically deleted after 1 hour. We never store, share, or access your documents. Your privacy and data security are our top priorities.

All uploaded and converted files are automatically deleted from our servers after 1 hour for security reasons. We recommend downloading your converted files immediately after processing. We never permanently store user files.

Yes, our platform is designed for professional use including confidential documents. We use enterprise-grade security measures, SSL encryption, and automatic file deletion. However, for highly sensitive documents, consider using our Enterprise plan which includes additional security features.

We offer 4 plans: Free (3 conversions/month), Starter ($9.99/month, 50 conversions), Pro ($29.99/month, 500 conversions + batch processing), and Enterprise ($99.99/month, unlimited conversions + white-label features).

Batch processing is available with our Pro plan ($29.99/month) and Enterprise plan ($99.99/month). You can upload and convert multiple PDF files simultaneously, saving time and increasing productivity for businesses and power users.

Yes, you can cancel your subscription at any time through your dashboard. You'll continue to have access to premium features until the end of your current billing period. No cancellation fees or hidden charges.

We offer a 7-day money-back guarantee for all premium plans. If you're not satisfied with our service within the first 7 days, contact our support team for a full refund.

Yes! We have an Android mobile app available for download. The app provides the same features as our website with native mobile integration. You can download the latest version (v2.5.0) from our download page.

We've recently fixed mobile download issues in app version 2.5.0. The app now uses an improved mobile bridge system that saves files directly to your device's Downloads folder. Make sure you're using the latest version and have granted storage permissions to the app.

Our mobile app tries multiple storage locations to ensure successful downloads: first the Downloads folder, then Documents folder, and finally the app's cache folder as a fallback. You'll receive a notification showing where your file was saved.

Currently, we only have an Android app. iOS app development is planned for 2025. In the meantime, iOS users can use our fully responsive website which works perfectly on iPhones and iPads through Safari or any web browser.

File size limits depend on your plan: Free (10MB), Starter (50MB), Pro (100MB), and Enterprise (500MB). These limits ensure optimal processing speed and server performance for all users.

If a conversion fails, try: 1) Check your internet connection, 2) Ensure the PDF isn't password-protected, 3) Verify the file size is within limits, 4) Try again in a few minutes. If problems persist, contact our support team with the error details.

Currently, we don't support password-protected PDFs for security reasons. Please remove the password protection from your PDF before uploading. This feature may be added in future updates with enhanced security measures.

You can reach our support team through the live chat feature on our website, or by emailing support@supadupaai.com. Premium users receive priority support with faster response times.